Terms and conditions

These terms are a binding agreement between you and AI Gurukul Pvt. Ltd. (“SaarthiOS”, “we”, “us”), 804, N4 Type IV, 8th Floor, Supertech Czar, Omicron 1, Alpha Greater Noida, Gautam Buddha Nagar, Noida, Uttar Pradesh 201310, India. They govern your use of the SaarthiOS website and service, including connecting a Gmail or Outlook / Microsoft 365 mailbox. Our Privacy policy forms part of them.

By creating an account, connecting a mailbox or otherwise using SaarthiOS, you accept these terms. If you do not accept them, do not use SaarthiOS.

This document is an electronic record under the Information Technology Act, 2000 and the rules made under it. It is generated by a computer system and does not need a physical or digital signature.

1. Definitions

• “Service”: the SaarthiOS software, website and related support.
• “Customer”: the person or organisation that signs up for the Service. “You” means the Customer and anyone using the Service on its behalf.
• “Customer Data”: data you or your connected mailboxes provide to the Service, including email.
• “Order”: a plan, quotation, order form or invoice for the Service agreed between you and us.

2. Eligibility

• You must be at least 18 years old and competent to contract under the Indian Contract Act, 1872.
• If you accept these terms for an organisation, you confirm you have authority to bind it.

3. The Service

SaarthiOS reads the mailboxes you connect, read-only, and turns them into a clear view of your work: what needs attention, who is waiting on whom, and the next step. We may improve or change the Service from time to time. We will give reasonable notice before removing a feature that materially reduces what you have paid for.

4. Connecting mailboxes

• Connect only mailboxes you own or are authorised to connect. For a company mailbox, you confirm your organisation allows it. For Microsoft 365, access is approved by the organisation’s administrator.
• Access is granted on Google’s or Microsoft’s own page and is read-only: SaarthiOS cannot send, delete or change your email.
• You are responsible for giving any notice and obtaining any consent your users and employees need under applicable law before their mailboxes are connected.
• You can disconnect at any time, as described in the Privacy policy. Your use of Gmail or Microsoft 365 remains subject to Google’s and Microsoft’s own terms.

5. Accounts

Keep your sign-in details confidential and do not share accounts. You are responsible for activity under your account. Tell us promptly at hello@saarthios.com if you suspect unauthorised use.

6. Acceptable use

You must not, and must not let anyone else:

• connect a mailbox without authority, or use the Service to access anyone else’s data;
• use the Service for anything unlawful, fraudulent, harmful, or that infringes others’ rights;
• probe, bypass or attack its security or usage limits, or disrupt it;
• copy, modify, reverse engineer, resell or sublicense it, or use it to build a competing product;
• scrape it or send it automated traffic beyond normal use.

7. Customer Data

• You own your Customer Data. You grant us a limited licence to host and process it only to provide, secure and support the Service for you, as the Privacy policy describes.
• Where you are an organisation, we process Customer Data as your Data Processor, on your instructions under these terms.
• We never sell Customer Data, never use it for advertising and never use it to train AI models.
• Our use of data received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

8. AI-generated output

SaarthiOS uses AI to summarise and prioritise your email. AI can be wrong or incomplete. Output is for assistance only and is not legal, financial or other professional advice. Check anything important against the original email before acting on it. You remain responsible for your decisions.

9. Fees and payment

• Fees, billing period and payment terms are as set out in your Order. Unless the Order says otherwise, invoices are payable within 15 days of the invoice date.
• Fees are exclusive of GST and other applicable taxes, which you pay in addition.
• Fees paid are non-refundable, except where your Order says otherwise or the law requires.
• If an invoice is overdue, we may suspend the Service after giving you 7 days’ notice.
• We may change prices from your next billing period by giving at least 30 days’ notice.

10. Trials and free use

Any free trial, pilot or free plan is provided as is, may have limits, and may be changed or ended by us at any time.

11. Confidentiality

Each of us will keep the other’s non-public business information confidential, use it only for this agreement, and share it only with people who need it and are bound to keep it confidential. This does not cover information that is public, already known, or independently developed, or that must be disclosed by law.

12. Intellectual property

The Service, its software, design and brand belong to us or our licensors. We grant you a limited, non-exclusive, non-transferable right to use it during your subscription under these terms. All rights not expressly granted are reserved. If you send us feedback, we may use it without obligation to you.

13. Third-party services

The Service relies on third parties such as Google, Microsoft, Google Cloud and AI model providers. We choose them carefully and bind them to protect your data, but we are not responsible for their own services, outages or changes.

14. Availability and support

We aim to keep the Service available and to fix problems promptly, but do not promise uninterrupted operation. Planned maintenance will be announced where reasonably possible. Support is available at hello@saarthios.com. Any service levels are as set out in your Order.

15. Disclaimer

Except as expressly stated in these terms, the Service is provided “as is” and “as available”. To the extent the law allows, we disclaim all other warranties, including that the Service will be uninterrupted or error-free, fit for a particular purpose, or that its output will be accurate or complete.

16. Limitation of liability

• To the extent the law allows, neither of us is liable for indirect, incidental, special or consequential loss, or for loss of profits, revenue, data or goodwill.
• Our total liability arising out of or in connection with these terms is limited to the fees you paid us for the Service in the 12 months before the event giving rise to the claim, or ₹1,000 if you have paid nothing.
• These limits do not apply to liability for fraud, wilful misconduct, or anything that cannot be limited by law.

17. Indemnity

You will indemnify and hold us harmless against claims, losses and costs (including reasonable legal fees) arising from your breach of these terms, your Customer Data, your connection of a mailbox without authority, or your breach of law or of anyone’s rights.

18. Term, suspension and termination

• These terms apply from when you first use the Service until your account is closed.
• You may stop at any time by disconnecting your mailboxes and asking us to close your account. Fees for the current billing period remain payable.
• We may suspend or terminate your access if you materially breach these terms and do not cure the breach within 15 days of notice, or immediately where the law requires or to prevent harm to the Service or others.
• When the agreement ends, your right to use the Service stops and we delete Customer Data as the Privacy policy describes.
• Sections on Customer Data, confidentiality, fees owed, disclaimer, limitation of liability, indemnity and disputes survive termination.

19. Changes to these terms

We may update these terms. We will change the date above and notify connected users by email at least 15 days before a material change applies. If you do not agree, you may stop using the Service before then. Continuing to use it after that date means you accept the new terms.

20. Governing law and disputes

These terms are governed by the laws of India. The parties will first try to resolve any dispute in good faith within 30 days. If they cannot, it will be finally settled by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by mutual agreement, in English, seated in Noida, Uttar Pradesh. Subject to this, the courts at Noida, Uttar Pradesh have exclusive jurisdiction. Either party may seek urgent interim relief from a competent court.

21. General

• Entire agreement: these terms, the Privacy policy and any Order are the whole agreement about the Service. If you have a separate signed agreement with us, it prevails where it conflicts.
• Severability: if any part is found invalid, the rest remains in force.
• No waiver: not enforcing a right does not waive it.
• Force majeure: neither of us is liable for delays caused by events beyond reasonable control.
• Assignment: you may not transfer these terms without our written consent. We may transfer them to an affiliate or to a buyer of SaarthiOS, with notice to you.
• Notices: we send notices to the email on your account; you send them to hello@saarthios.com.
• Relationship: we are independent contractors. Nothing here creates a partnership, agency or employment.

22. Contact and grievances

• Questions: hello@saarthios.com.
• Grievance officer (Information Technology Act, 2000 and Digital Personal Data Protection Act, 2023): hello@saarthios.com, AI Gurukul Pvt. Ltd., 804, N4 Type IV, 8th Floor, Supertech Czar, Omicron 1, Alpha Greater Noida, Gautam Buddha Nagar, Noida, Uttar Pradesh 201310, India. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.